How to choose an online fax service?

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July 6, 2022

How to choose an online fax service?

How to choose an online fax service?

If you are searching for online fax service, here's everything you need to know about choosing one.

Although fax machines may seem outdated, fax transmission is an important means of transmitting information across many industries.

Internet fax services provide fax capabilities without purchasing separate equipment or maintaining a dedicated phone line.

Most online fax services offer monthly subscription forms and the option to receive, send, store, and access additional tools to bring this old technology into the 21st century.

Let us see an easy and affordable way to fax documents when needed.

Businesses of all sizes worldwide still send and receive faxes, especially those working with government agencies or healthcare.

However, digital solutions have largely replaced fax machines, with many companies offering online fax services via your email account. Instead of printing and saving faxes in files, you can safely store your faxes in the cloud.

If you consider integrating online fax services into your office workflow, here are some things to keep in mind when choosing a business fax service.

How online fax services work

For decades, traditional fax machines have worked on translating scanned documents into voice tones transmitted over phone lines. But unfortunately, companies needed a separate phone number and a large machine to utilize this technology. Today, faxing can be performed online - without a dedicated phone line and additional devices.

Online fax services take digital files and send them via the recipient's fax number or through the seller's website using a private email address.

When sending a fax over the Internet, the service provider translates the uploaded document into the appropriate format. As a result, the machine can read it and send it to the recipient's fax machine. Similarly, when faxes are received, the service provider translates the faxed document into a digital format that you can read online and then distributes the fax to your email inbox.

Benefits of Online Fax Services

Online fax service is an excellent option for small businesses with the main advantage being its low cost.

Keeps costs down

There is no need to purchase, operate, and maintain a separate machine with a dedicated phone line with an online fax service. Uploading files directly saves time and money while reducing paper waste, without the need to print documents before faxing. If your company seldom sends faxes, investing in a traditional fax machine makes no sense. In addition, online fax services are usually cheaper.


You do not have to be in your office or near a fax machine to send and receive documents. Managing incoming and outgoing fax via Internet Fax service is as easy as accessing a computer or your smartphone or other mobile devices.

No additional equipment

Leave the phone line and huge machine behind if you want to send faxes on the Internet, desktop computer, laptop, or smart phone.

Online fax features and options

Internet fax services generally offer several features to enhance their usability and security, although some are more expensive. In the online fax service, you will find some more popular features and options:

Secure transmission

Fax messages often contain sensitive information and are considered more secure than email by many sectors, such as healthcare providers and government agencies. Most service providers include data protection, including SSL or PGP encryption and password protection to protect your broadcasts. Some are also HIPAA compliant. However, some vendors charge extra for these features, so it's important to check before deciding.

How to choose an online fax service?

Although there are many fax service providers to choose from, and the details of each may look similar, there are some important points to keep in mind when choosing a fax solution for your business. Here are general tips to assist you in evaluating fax services and finding the best option for your business.

1. Measure your needs.

Knowing how many faxes you want to send and receive each month is important in finding the right service provider. If you do not send many faxes, you can choose a cheaper plan with a lower monthly fax limit. Conversely, if you want to send multiple faxes, you will have to spend some extra money to get the excess limit to avoid the additional charges. Some vendors offer "corporate packages" for companies that send large faxes each month. Think about what you can practically send and receive within a month and choose the best plan for you.

2. Contact the seller.

Reaching out to sellers is a great way to evaluate their products and customer service. Notice how customer service representatives discuss the company's offer. Are they advanced in terms of cost? Does it briefly explain the features involved?

3. Understand the fee structure.

Hidden charges and unforeseen expenses are the worst. Since most of the online fax providers we have listed list their pricing forms on their websites, it sometimes takes more research to look at other fees such as setup fees, long-distance fees, and overhead costs. Make sure you know all the costs, both advertised and hidden.

4. Request free trials.

Most online fax providers offer free product demos or trial periods. Take advantage of this offer to test the service before subscribing. The demo lets you know which service is more user-friendly, as there may be a big difference between two similar-looking services. You will never know what is good unless you try it yourself.

Submit a help ticket.

Frequently Asked Questions

Answers to common questions about FaxitFast.


FaxitFast is an Internet fax service that allows users to get their own unique, dedicated fax number and gives you the power to send / receive faxes from the Internet and your existing email account. Your FaxitFast fax number can be prominently displayed on business cards, email footers, and any other place you would showcase a traditional fax number. Senders can send faxes to your dedicated FaxitFast number using regular fax machines or other Internet fax services. Your incoming faxes are automatically converted to Adobe Acrobat PDF files and are immediately sent to your registered email address. FaxitFast email fax works with any existing email account and gives you the power to send and receive faxes from anywhere you have access to your existing email account, including on-the-go from your Blackberry, iPhone, Android or smartphone.

Nope. FaxitFast is a web based service and works from your online FaxitFast account and through your existing email account. Fax from online as FaxitFast combines the power of fax and email into one user-friendly service. No software to download, no equipment to buy.

We've made it easy to change your password at anytime to protect the security of your online fax account. To change your password, simply Log In to your account with your username / password at Once you have signed in, click the "User Profile" link located on the left-hand side of the screen under the My Settings section. You will then have the option to change your password as desired.
It is NOT possible to change your username after the account has been created, even if you no longer have access to the email address that was used when the FaxitFast account was first created. You can easily update the email addresses to send / receive faxes with on the "Send Prefernces" page and "Receive Preferences" page, but you will always need to login using the same email address that was used when the FaxitFast account was first created.

If you forget or misplace your username or password for your FaxitFast account, you may request it online by clicking the "Login" navigation item and then clicking the "reset your password" link. If you have forgotten both your username and password, please Contact Us and we will send you an email indicating your username and/or reset password. Please include any information in your email that will help us identify your account, such as the FaxitFast fax number, primary account holder's name, registered email address, etc. Once we receive your request, the correct username / password will be sent to the registered email address on file for the account in question.

Yes you can! During the sign up process, you will have the option to select a toll free prefix or choose from hundreds of local area codes throughout the United States.

Now that you've successfully signed up for a FaxitFast account, the first step is to login to your FaxitFast account and become familiar with the "My Account" area. Once logged in, we recommend taking the FaxitFast product tour before customizing the FaxitFast settings. From the "My Account" area, you can:

- Make changes to your login information, billing information and user profile
- Review your incoming / outgoing fax history
- Send faxes using the FaxitFast Account Dashboard
- Customize incoming / outgoing fax settings
- Customize settings for mobile faxing directly from your Blackberry, iPhone or smartphone
- Change the email addresses used for receiving / sending faxes
- Fill your online FaxitFast address book with commonly used fax numbers
- Review your billing history
- Upgrade your monthly fax plan
- Schedule faxes to be sent automatically at a later time
- Filter junk faxes using the FaxitFast spam blocker

Our Internet fax service includes compatibility with fax for Windows, Mac, Linux and all of the popular browsers.

Absolutely not. FaxitFast is billed month-to-month with no contracts and users can cancel with a click from their online FaxitFast "My Account" area.

Yes and Yes! You can use FaxitFast with Windows or Mac operating systems and our service works with all of the popular browsers including Firefox, Chrome, Safari, Internet Explorer, and more. FaxitFast is a leading fax email service that allows you to fax with Windows, Mac, Linux and more.

YES! Simply enter your current fax number in Step 2 of the signup procedure and the system will walk you through the process. It is that easy!

At the present time our FaxitFast online faxing services only covers the United States and Canada.

Privacy / Security

If you send and receive faxes via email, it may be possible for third parties to unlawfully intercept or access fax/voice messages, since email is not secure. Any faxes you send while logged in to your account using the FaxitFast Account Dashboard are uploaded from your computer to FaxitFast via a secure SSL connection. This is more secure than email to fax.

Privacy is one of our highest concerns and we have taken numerous security measures to keep your information safe. Anytime you are logged in to the FaxitFast website, any information you submit to us (billing/personal information, viewing or downloading faxes, sending faxes from the website, etc.) is protected by a secure, encrypted connection between your computer and the FaxitFast website. This is true unless you specifically choose the unsecure login option to access your account. You can use your web browser's security feature to view the security information for any FaxitFast pages that require you to enter credit card information.

Contact a member of the FaxitFast support team immediately by sending us an email to or use the Contact Us form. Once your email is received, our team will suspend your account until the password can be reset and forwarded to the primary account holder.